1. Service Description
Leung Consulting (“we”, “our”, “us”) offers a range of services via SMS, including but not limited to notifications of product or policy updates or changes, promotional messages, and responses to user queries. Standard messaging rates apply as per your carrier’s terms, but there are no additional charges for receiving notifications from us. However, please note that using our application may incur a separate usage charge.
2. Consent and Opt-In/Out
Opt-In
Users can opt-in to receive SMS messages through the following methods:
- Direct communication (e.g., email, phone).
- Signing up via the link: https://www.leungconsulting.com/app-opt-in.
We do not have a double opt-in process.
Opt-Out
To opt-out of receiving SMS messages, users can:
- Email us at [email protected].
- Submit a web form at https://www.leungconsulting.com/contact.
We maintain a secure online record of users’ consent.
3. Usage and Frequency
Users will receive one message per user-initiated request, throttled to one message per minute. Additionally, users will receive product or policy updates once per week. The frequency of messages may vary based on user initiation and type of message.
4. Content of Messages
Users will receive:
- Promotional messages.
- Updates on products or policies.
- Responses to user queries.
Most messages will be personalized, though some general messages may be sent.
5. User Information
Information Collected
During the sign-up process, we collect the following personal information:
- Name.
- Phone number.
- Email address.
Information Security
Collected information is stored securely using the following measures:
- Secure online file storage.
- Data minimization.
- Access control.
- Secure coding practices.
- Employee training.
- Access management.
- Secure device management.
We do not share your personal information with third parties.
6. Carrier Compliance
We ensure compliance with carrier-specific guidelines and restrictions.
7. Legal Disclosures
We are in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.
8. Support and Contact Information
For support or to report issues with the SMS service, users can contact us at:
- Email: [email protected].
We ensure that our contact information is clear and accessible.
9. Changes to Terms
Users will be notified of any changes to these terms and conditions through email and SMS channels. Such changes may occur once per month.
10. Jurisdiction
These terms and conditions are governed by the laws of Hawaii. Any disputes arising out of or relating to these terms will be adjudicated exclusively in the courts of Hawaii.